CD or DVD Drive not Working?

CD or DVD drive is not working? Please follow the steps to remove conflicts and making your CD/DVD drive back in working position

STEP 1: Use the Hardware and Devices troubleshooter (Windows 7, Windows 8 and Windows 8.1)

To open the Hardware and Devices troubleshooter, follow these steps:

  • Press the Windows logo key + R to open the Run dialog box.
  • CD or DVD drive is not working

  • Type control in the Run dialog box, then press Enter.
  • In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
  • Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation
  • If your problem is not solved, try the STEP 2

STEP 2: Use the CD/DVD Fix it troubleshooter

To automatically fix common issues with CD or DVD drives, please download Microsoft fix it from support.microsoft.com

  • Windows 8.1 and Windows 8
  • CD or DVD drive is not working

  • Windows 7, Windows Vista and Windows XP.
  • If your problem is not solved, try the STEP 3.

STEP 3: Manually fix corrupted registry entries:

  • Press the Windows logo key + R to open the Run dialog box.
  • CD or DVD drive is not working

  • Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  • CD or DVD drive is not working

  • In the navigation pane, locate and then click the following registry subkey:
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  • In the right pane, click UpperFilters.
  • Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.

  • On the Edit menu, click Delete.
  • When you are prompted to confirm the deletion, click Yes.
  • In the right pane, click LowerFilters.
  • Note If you do not see the LowerFilters registry entry, go to the next resolution.
  • On the Edit menu, click Delete.
  • When you are prompted to confirm the deletion, click Yes.
  • Exit Registry Editor.
  • After verifying that UpperFilters & LowerFilters are deleted, restart your computer.

STEP 4: Update or reinstall the driver:

To reinstall the driver, follow these steps:

  • Press the Windows logo key + R to open the Run dialog box.
  • Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  • In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  • CD or DVD drive is not working

  • When you are prompted to confirm that you want to remove the device, click OK.
  • Restart the computer.
  • After the computer restarts, the drivers will be automatically installed.
  • If your problem is not solved, try the STEP 5.

STEP 5: Create a registry subkey:

(Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.)

To create the registry subkey, follow these steps:

  • Press the Windows logo key + R to open the Run box.
  • Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  • In the navigation pane, locate the following registry subkey:
  • (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi)

    CD or DVD drive is not working

  • Right-click atapi, point to New, then click Key.
  • Type Controller0, and then press Enter.
  • Right-click Controller0, point to New, and then click DWORD(32-bit) Value .
  • Type EnumDevice1, and then press Enter.
  • Right-click EnumDevice1, click Modify….
  • Type 1 in the Value data box, and then click OK.
  • Exit Registry Editor.
  • After verifying that the specified registry values are created, restart your computer.
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